Customer Support Agent (Shopify Experience required) (Bhopal)

Customer Support Agent (Shopify Experience required) (Bhopal)

Location: Remote

Type: Full-time

Start Date: Immediate joiners

About the Role

We are seeking a proactive and detail-oriented Customer Support Agent to join our growing team. You will respond to day-to-day tickets, resolve customer inquiries, and ensure seamless customer experiences. This role requires strong problem-solving skills, excellent English communication, and prior experience supporting e-commerce businesses on Shopify—preferably within the beauty or fashion industries.

Key Responsibilities

- Manage and respond to customer inquiries via Gorgias and other support channels.
- Resolve customer issues promptly, including order tracking, product inquiries, refunds, and exchanges.
- Tech-savvy,



with hands-on experience using WhatsApp Business and related tools.
- Collaborate with the Customer Support Manager to ensure all tickets are handled efficiently and accurately.
- Utilize Shopify and integrated apps such as Okendo, Trustpilot, Aftership, and others to provide timely and effective support.
- Maintain detailed documentation of customer interactions and resolutions.
- Escalate complex issues to the appropriate teams while ensuring clear follow-up with customers.
- Proactively identify recurring issues and suggest improvements to processes or FAQs.

What You Bring

- Proven experience working with Shopify and customer support tools (Gorgias strongly preferred).
- Prior customer support experience in beauty, fashion.
- Excellent English communication skills (written and spoken) – must pass an English proficiency test.
- Ability to handle multiple customer conversations with professionalism, empathy, and attention to detail.
- Strong problem-solving skills and the ability to work independently in a remote setup.
- Tech-savvy and comfortable learning new tools and systems quickly.

Bonus Points





- Experience with customer review platforms (Okendo, Trustpilot).
- Familiarity with logistics/tracking tools (Aftership).
- Previous remote work experience with global teams.

Why Join Us

- Flexible, remote-first work workplace.
- Opportunity to work with a fast-growing e-commerce brand.
- Collaborative and supportive team culture.
- Exposure to leading Shopify apps and tools.

📌 Customer Support Agent (Shopify Experience required)
🏢 Hey Recruiting
📍 Bhopal

The original job offer can be found in Kit Job:
kitjob.in/job/178928838