02 Oct
Vanan Services
Secunderabad
Vanan Online Services, Inc.
Job Code: VHSS03
Job Title: Sales & Service Manager – US Shift
Shift Timing: 8 PM – 5 AM IST (US Rotational Shift)
Location: Remote (India)
Experience: 6-8 years
Salary: Negotiable based on experience
About Us
Vanan Online Services is a leading provider of transcription, translation, voice-over, typing, captioning, and related language services. We are a fast-paced, client-centric business, serving customers across the US and globally.
Role Summary
We are looking for a Sales & Service Manager with proven sales leadership experience to drive our sales team’s performance, coach and mentor consultants, and ensure excellence in customer service.
The ideal candidate will have a solid background in sales, team management, and performance optimization — not necessarily in our industry, but with transferable expertise in sales and service operations.
Key Responsibilities
✅ Manage day-to-day operations of the sales team, ensuring achievement of individual and team targets.
✅ Provide regular coaching, mentoring, and feedback to improve consultant performance and skillsets.
✅ Monitor, track, and report consultant KPIs, prepare appraisal reports, and submit performance updates to senior management.
✅ Design and implement Performance Improvement Plans (PIPs) for underperforming team members.
✅ Prepare and share weekly, monthly, and quarterly performance reports with management.
✅ Create and maintain SOPs, guidelines, and best practices for the sales and service team.
✅ Handle escalation calls, complex queries, and customer complaints professionally to ensure resolution and satisfaction.
✅ Collaborate with management on goal setting, target planning, and team development strategies.
✅ Support frontline consultants during peak times or as business needs demand.
✅ Ensure team compliance with processes, policies, and quality standards.
✅ Drive a customer-first culture, ensuring customer satisfaction and retention.
Key Skills & Requirements
✔ 6-8 years of experience in sales management or customer service leadership (international sales preferred).
✔ Strong people management and team coaching skills.
✔ Experience preparing KPIs, performance reports, and appraisals.
✔ Ability to handle escalations, ensure issue resolution, and drive customer satisfaction.
✔ Familiarity with performance tracking tools and CRM systems.
✔ Excellent verbal and written communication in English.
✔ Target-driven, goal-oriented, and adaptable in availability based on business needs.
✔ Strong problem-solving abilities and a proactive mindset.
✔ Ability to work independently while collaborating closely with senior management.
Interview Process
Level 1: COO
Level 2: CEO
Interview Timing: 5 PM – 11 PM IST
? HR Contact
Harithira – (phone hidden)
📌 US Sales Manager - International Inbound process
🏢 Vanan Services
📍 Secunderabad
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