02 Oct
Tata Consultancy Services
Kolkata
Functional Title: Delivery Manager
Location: Mumbai/Kolkata
Job Requirement:
Customer Management
Manage Client relationships. Lead Client meetings and discussions - Govern, Review, drive and manage Client defined SLAs and internal metrics for the Product.
Work closely with multiple Client Stakeholders to understand various business requirements
Pro-active approach towards planning and execution to meet customer's expectations
Develop and drive service improvements based on RCA’s, trends and customer inputs
Delivery Management
Analyze daily performance indicators, encourage awareness and drive performance improvements
Drive strategies towards consistent performance as per agreed SLAs and continuous improvement
Ensure appropriate Staffing and future pipeline
Establish clear internal and external governance structure
Front end customer and lead periodic review discussions
Provide leadership, guidance and feedback on individual and team performance
Maintain strong relationships with internal / external stakeholders and address business needs effectively
Drive adherence to audits and compliance requirements
Understand project cost and budget gross margin, revenue and cost levers. LeadP&L; for the location.
Manage Escalation and resolution handling.
Behavioral Competencies:
Customer focus, Drive for results in a team and ability to take ownership
Robust analytical skills.
Flair and ability to evaluate business opportunities and make sound business judgements
Relationship building and networking skills
Strong communication and presentation skills
Ability to complete a assignment/ job within stipulated timeline
Flair for comprehending the finance documents
Strong Team player, ability to manage conflicts
Ability to mentor and guide teams.
Strong execution skills with focus on clear,
realistic action steps and timelines
Others
Good facilitation skills, strong verbal and written communication
Ability to work effectively in ambiguity, shifting priorities and multiple deadlines
Possess excellent interpersonal skills, open to all available shifts.
📌 Service Delivery Manager
🏢 Tata Consultancy Services
📍 Kolkata
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