02 Oct
Alankaram
India
Job Title: Back Office / Sales Coordinator – Team Lead
Location: Alankaram Head Office, Pithampur (M.P.)
Department: Sales / Operations
Reports To: Senior Sales Manager / Sales Head
About Alankaram
Alankaram is a premium furniture brand known for its fusion of traditional Indian craftsmanship and modern aesthetics. We specialize in bespoke solid wood furniture made from teak, ash, oak, and beech wood. With a growing retail presence across India and international exposure, Alankaram is driven by design, quality, and service excellence.
Role Overview
We are looking for a skilled and proactive Sales Coordinator with robust leadership skills to head a back-office team of 3–6 coordinators.
This role is pivotal in ensuring smooth sales order processing, communication between departments, and client coordination. The position is based full-time at our manufacturing headquarters in Pithampur.
Key Responsibilities
? Sales Support & Coordination
- Manage end-to-end sales order processing, from enquiry to dispatch.
- Track status of orders in coordination with production, design, logistics, and sales teams.
- Coordinate with retail and B2B clients for queries, updates, documentation, and payments.
? Team Leadership
- Lead, train, and manage a team of 3–6 back-office executives.
- Assign tasks, monitor performance, and ensure timely execution of daily responsibilities.
- Conduct regular team reviews and ensure adherence to SOPs.
? Reporting & Systems
- Maintain sales reports, lead tracking sheets, and CRM entries.
- Provide weekly and monthly MIS to sales leadership.
- Assist in preparing product-wise or region-wise sales summaries.
? Catalog, Pricing & Documentation
- Manage and update product catalogs, price lists, and client-specific records.
- Coordinate pricing proposals, quotations,
and client communications.
? Client Coordination
- Support in documentation and coordination for architects, interior designers, and channel partners.
- Act as a liaison between sales executives, clients, and production teams.
Required Skills & Qualifications
- Graduate/Postgraduate in Commerce, Business Administration, or related fields.
- 6+ years of experience in sales coordination, customer service, or back-office roles.
- Prior team management experience is a must.
- Proficient in MS Excel, Google Workspace, CRM tools, and documentation handling.
- Strong communication, follow-up, and problem-solving skills.
- Detail-oriented, disciplined, and able to manage multiple priorities.
Key Performance Indicators (KPIs)
- Timeliness and accuracy of order processing.
- Team productivity and SLA compliance.
- Client satisfaction and response time.
- Accuracy of MIS and reporting.
- Internal coordination efficiency.
Work Conditions
- Full-time, on-site role at Pithampur HO.
- 6-day work week.
- Must be comfortable working in a manufacturing + admin environment.
Why Join Alankaram?
- Be part of a design-led premium brand that’s redefining furniture and interiors.
- Lead an energetic back-office team at the heart of operations.
- Growth opportunities into sales operations or client success management.
📌 Client Relations Coordinator
🏢 Alankaram
📍 India
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.