Operations Executive (Mumbai Suburban)

Operations Executive (Mumbai Suburban)

Role & responsibilities:

Compliance & Operational Excellence

- Manage end-to-end processes including KYC, NACH, Institute, and Lender
- Verify compliance requirements (PAN, KYC, agreements, mandates) before loan disbursement.
- Ensure cases move seamlessly through defined stages in the loan lifecycle.
- Handle escalations & resolve operational queries within defined TAT.
- Conduct pre-disbursal checks to ensure KYC, payments, NACH mandates, and agreements are in place.
- Ensure strict adherence to regulatory norms, lender policies, and internal SOPs.
- Identify and escalate discrepancies, or policy deviations.
- Monitor Downpayment and refunds.
- Validate merchant ID transactions and escalate discrepancies.





Reporting & Process Improvements

- Suggest process improvements and support automation/system enhancement initiatives.
- Identify operational bottlenecks and collaborate with tech/product teams to streamline workflows.

People & Coordination

- Coordinate with interns/subordinates to ensure smooth execution at the workfront.
- Communicate and align with internal teams for process consistency.
- Contribute as a strong team player while supporting leadership and organizational goals.

Key Competencies

- Analytical Thinking: Ability to assess gaps, identify risks, and resolve operational issues. Process Orientation: Robust focus on accuracy, compliance, and SOP adherence.
- Collaboration: Ability to work effectively with internal teams and external stakeholders.
- Adaptability: Manage high volumes efficiently in a dynamic fintech/banking environment.

Preferred candidate profile

- Experience: 23 years in Fintech, NBFC, Banking, or E-commerce operations. Strong knowledge of financial products, KYC norms, loan processing, and NACH/eNACH.
- Advanced proficiency in MS Excel/Google Sheets.




- Excellent problem-solving, communication, and coordination skills.
- Leadership & organizational abilities with flexibility to work in shifts, Sundays, or holidays.

📌 Operations Executive
🏢 GrayQuest Finance
📍 Mumbai Suburban

The original job offer can be found in Kit Job:
kitjob.in/job/179145182