Customer Support Associate (Saravanampatti)

Customer Support Associate (Saravanampatti)

Job Description:
We are looking for a Process Associate to handle customer calls for a US-based process. The candidate should have excellent communication skills and the ability to resolve customer queries efficiently. This is a voice-based process requiring candidates to work in US shift timings.

Key Responsibilities:

- Attend inbound/outbound customer calls from US clients.
- Provide accurate information and resolve customer queries efficiently.
- Document all call information according to standard operating procedures.
- Maintain a high level of customer satisfaction.
- Follow communication “scripts” when handling different topics.
- Escalate unresolved issues to the appropriate departments.

Requirements:





- Excellent verbal communication skills in English.
- Willingness to work during US shift timings (Night Shift - IST).
- Minimum qualification: 12th pass / Any graduate.
- Freshers and experienced candidates can apply.
- Good listening skills and problem-solving abilities.
- Prior BPO or voice process experience is a plus.

Shift Timings:
Fully aligned with US shifts (Night shifts in India).

Salary: ₹Upto 33000 per month

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹32,000.00 per month

Perks:

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Customer Support Associate
🏢 Sara infotech
📍 Saravanampatti

The original job offer can be found in Kit Job:
kitjob.in/job/179150638