Team leader - customer support Executive (Marathahalli)

Team leader - customer support Executive (Marathahalli)

Dear candidate

Greetings

International & Domestic OperationsLocation: [Insert Location]

We are seeking a dynamic and experienced Team Leader to manage both international and domestic teams/operations. The ideal candidate will be responsible for overseeing day-to-day processes, ensuring service-level agreements (SLAs) are met, guiding team performance, and driving customer satisfaction across global and local channels.

Key Responsibilities:

- Lead and supervise a team handling international and domestic operations.
- Manage daily workflows to ensure seamless coordination between domestic and international processes.
- Set performance targets and monitor team KPIs.
- Conduct regular team meetings, coaching sessions,



and performance reviews.
- Ensure compliance with company policies, regional regulations, and quality standards.
- Resolve escalations promptly and effectively from both domestic and international clients/customers.
- Coordinate with cross-functional departments (logistics, sales, customer service, finance, etc.).
- Prepare and submit operational reports and performance analysis to senior management.
- Identify gaps in processes and suggest improvements to increase efficiency and customer satisfaction.
- Train new hires and provide ongoing support for professional development.

Requirements:

- Bachelor’s degree in Business, Management, Logistics, or related field.
- 3–5 years of experience in operations or customer service, with at least 1–2 years in a team lead or supervisory role.
- Experience handling both international and domestic operations is preferred.
- Excellent leadership, interpersonal, and conflict-resolution skills.
- Robust organizational and multitasking abilities.
- Proficient in MS Office; familiarity with CRM, ERP, or logistics platforms is a plus.




- Ability to work in a fast-paced, deadline-driven environment.
- Flexibility to work in shifts, including weekends or holidays, if required.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

📌 Team leader - customer support Executive
🏢 CLINTS HR SOLUTION
📍 Marathahalli

The original job offer can be found in Kit Job:
kitjob.in/job/179151342