30 Sep
Lisa HR Consultancy
Navi Mumbai
Designation: Call Quality Analyst-(BPO Call Center)
Language : Marathi /Hindi
Location : Koperkhairane , Navi Mumbai
Salary-upto 28,000
Role and Key Responsibilities:
* Conduct Quality audits on Calls and share feedback with agents.
* Conduct compliance and Quality checks and ensure timely reporting.
* Drive continuous improvement - make recommendations and drive improvement.
* Strengthen Quality management processes/ framework to improve quality delivery.
* Ensure data management for all deliverables and be accessible without any delay.
* Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.
Key skills & knowledge:
* Minimum 6 months experience into BPO/call centre as Quality Auditor
Understanding of the Audit & Coaching process.
* Positive verbal and written communication skills.
* Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.
Required Skill Profession
Information And Record Clerks
📌 Hiring For Call Quality Analyst In Koperkhairne (BPO Call Center)
🏢 Lisa HR Consultancy
📍 Navi Mumbai
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