ServiceNow Developer - (Snow) (Bengaluru)

ServiceNow Developer - (Snow) (Bengaluru)

Apply on Kit Job: kitjob.in/job/336ihg

Location: Whitefield, Bengaluru
Experience: 3+ years (Relevant)
Shift Timings: General
Hybrid/Remote: Hybrid (2 to 3 Days /week)
Start Date: Immediate
Mandate Skills: As per JD.

POSITION OVERVIEW : ServiceNow Developer

POSITION GENERAL DUTIES AND TASKS :
Job Summary

We are seeking a skilled and proactive ServiceNow Developer to join our IT team. The ideal candidate will have hands-on experience across multiple ServiceNow modules including ITSM, ITOM, CSM, ESM, GSM, and SecOps, (atleast exposure to 2-3 skillsets)and will be responsible for designing, developing, and implementing scalable solutions on the ServiceNow platform.

Key Responsibilities:

implementation of ServiceNow CMDB and ITSM modules.




Gather and analyze business and technical requirements in collaboration with key stakeholders.
Design and configure ServiceNow ITSM modules including:
Incident Management
Problem Management
Change Management
Request Fulfillment
Knowledge Management
Utilize infrastructure knowledge to optimize Discovery configurations and troubleshooting connectivity issues
Develop and customize ServiceNow applications, workflows, and modules.
Implement and optimize ITSM processes (Incident, Problem, Change, Knowledge).
Configure and deploy ITOM components like Discovery, Event Management, and CMDB.
Build and maintain CSM workflows for customer-facing services.
Design and support ESM and GSM solutions to streamline enterprise-wide service delivery.
Integrate and manage SecOps modules for vulnerability response and security incident management.
Collaborate with cross-functional teams to gather requirements and deliver tailored solutions.
Ensure platform upgrades and patching are executed smoothly with minimal disruption.




Maintain technical documentation and support knowledge transfer across teams.
Adhere to security and compliance standards in all ServiceNow configurations.
Demonstrate expert-level understanding of infrastructure components and security measures, including servers, networks, storage, firewalls, virtualization technologies, and cloud environments
Collaborate with infrastructure teams to ensure proper access and permissions for Discovery (firewall/permissions)
Communicate effectively with stakeholders to gather requirements and provide updates on CMDB initiatives
Understanding ServiceNow Discovery and credential management
Understanding Service portfolio management and mapping on ServiceNow.
Experience in setting up ITSM to ensure CMDB data supports efficient service delivery related to infrastructure
Define and document CMDB data models, ownership, and governance processes.




Integrate ServiceNow with infrastructure monitoring, discovery tools, and third-party platforms (e.g., SCCM, SolarWinds, AWS, Azure).
Establish and enforce best practices for ITIL-based processes and CMDB hygiene.
Develop and execute test plans, user training, and change management strategies.
Provide post-implementation support and continuous improvements to ServiceNow platform.
Collaborate with IT, security, and business teams to ensure alignment with organizational goals.
Required Skills and Experience:

5+ years of experience with ServiceNow platform
Experience with IntegrationHub and third-party integrations.
Exposure to Service Portal development and UI customization.
Knowledge of ITIL framework and best practices.
Strong analytical and problem-solving skills.




Excellent communication and stakeholder management abilities.
Proven experience in greenfield or large-scale ServiceNow workplace
Deep understanding of ITIL processes and how they align with ServiceNow.
Strong hands-on skills in configuring ServiceNow modules and workflows.
Experience with CMDB Discovery, Service Mapping, and CI lifecycle management.
Familiarity with integrations using REST/SOAP APIs, MID Servers, and data imports.
Strong analytical, documentation, and project management skills.
ServiceNow Certified System Administrator (CSA) Required.
ServiceNow Certified Implementation Specialist (ITSM or CMDB) Preferred.




ITIL Foundation Certification Preferred.
Nice to Have:

Experience in regulated environments (e.g., healthcare, finance, government).
Exposure to agile project methodologies.
Knowledge of ServiceNow HAM/SAM, SecOps, or GRC modules.

Apply on Kit Job: kitjob.in/job/336ihg

📌 ServiceNow Developer - (Snow) (Bengaluru)
🏢 Valuesoft Info Services
📍 Bengaluru