27 Oct
Tata Consultancy Services
Bengaluru
Skill- Service Now SPM
Location- Mumbai /Hyderabad
Exp- 5 Yr++
1.
SPM Application Expertise Strategic Planning Workspace (SPW): Portfolio planning, goal management, hybrid capacity planning.
Service Now Goal Framework for SPM: Aligning work to strategic objectives and tracking progress.
Demand Management: Centralizing and prioritizing enterprise requests.
Portfolio Project Management (PPM): Aligning projects with business goals and managing execution.
Enterprise Agile Planning (EAP): Supporting agile transformation with hybrid work item planning.
Collaborative Work Management (CWM): Enabling cross-functional task management and real-time collaboration.
2.
Generative AI Integration Now Assist for SPM (Pro Plus):
AI-assisted business case creation Feedback summarization Email project summaries AI agents for decision support Service Now
3.
Platform & Development Skills Java Script & Glide APIs: For scripting and automation within SPM modules.
in Morphis Flow Designer & Workflow Editor: Automating SPM processes like approvals, notifications, and task assignments.
Service Portal & UI Builder: Customizing user interfaces for SPM dashboards and portals.
REST/SOAP APIs: Integrating SPM with external systems (e.g., ERP, HCM).
4.
Data & Reporting Platform Analytics: Building dashboards and reports for strategic insights.
Performance Analytics: Tracking KPIs across portfolios and programs.
Data Separation & Domain Separation: Managing multi-tenant environments securely.
5.
Agile & SAFe Frameworks Understanding of Scrum, Kanban, and Scaled Agile Framework (SAFe) for managing agile programs and epics.
Service Now
6.
ITIL & Governance Familiarity with ITIL principles for aligning SPM with ITSM processes.
Knowledge of investment funding, resource management,
and financial planning.
7.
Certifications & Training SPM Implementer Certification
Service Now Certified System Administrator (CSA) Certified Application Developer (CAD) Agile Implementer Certification Behavioral competency • Effective communication skills with both non-technical and technical audiences (verbal and written) • Excellent Interpersonal skills to work with the project team members collaboratively • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Valuable-to-Have • ITIL V3/V4 foundation certification • CAD, CSA, Implementation Specialist ITSM.
Required Skill Profession
Other General
📌 Service now spm (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru
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