ZV-392 - Associate - Projects

ZV-392 - Associate - Projects

14 Sep
|
Cognizant Technology Solutions India Ltd
|
Bangalore Rural

14 Sep

Cognizant Technology Solutions India Ltd

Bangalore Rural

Team Lead



Responsibility:



Business/Customer:



- Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.



- Adherence to customer security and compliance requirements.



- Implementation of approved change requests in line with customer change management process.



- Responsible for incident life cycle following ITIL / BIC frame work as applicable.



- Adherence to customer communication etiquette.



- Ensure stated productivity requirements are met for the engagement.



Project/Process:



- Review CSAT feedback and ensure timely implementation of corrective actions.



- Participate in Critsit process to resolve the incident in a timely manner.





- Log and triage incidents.



- Coordinate with resolver groups vendors/carriers.



- Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).



- Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.



- Contribution to continuous service improvement plans (CSI).



- Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.



- Effective floor Management.



Team/People:



- Continually assess skill level and provide intervention assistance.



- Contribute to and participate proactively in knowledge sharing sessions.



- Encourage team individuals to participate in organization innovation programs.



- Act as a buddy for new hires.



- Makes recommendations on R&R; for team / individual achievement.



- Makes recommendations to team lead on team's performance rating.



Organization:



- Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.



- Adherence to Organizational policies and processes (including Cognizant's security policies LP timelines etc).



- Participate in recruitment drives.



Must Have Skills



- RedHat Linux Administration



- Production Plng&Ctrl-Ind; Mfg



Employee Status : Full Time Employee



Shift : Day Job



Travel : No

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/18951793/zv-392-associate-projects-bangalore-rural/?utm_source=html

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