Associate - Projects [UEO-83]

Associate - Projects [UEO-83]

14 Sep
|
Cognizant Technology Solutions India Ltd
|
Chennai district

14 Sep

Cognizant Technology Solutions India Ltd

Chennai district

Application Lead



Responsibility:



Stakeholder Management



- Communication with Business users related to resolving queries obtain clarifications and providing updates.



- Setup Business bridge calls to update status of Critical incidents,Outages.



- Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.



- Service Management.



- Responsible for the project tasks assigned.



- Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.



- Manage queue effectively and allocate tasks to the team based on an allocation plan.



- Service Tracking.





- Ensure assigned tasks are completed within targets set (the tasks include incidents service requests identified problems Operational changes enhancements etc).



- Conduct peer reviews and ensure quality of deliverables.



- Service Execution.



- Comply to defined process during task execution (including problem management KEDB management etc).



- Knowledge Management.



- Contribute and participate proactively in knowledge sharing sessions.



- Provide complete KT to support teams before any production release.



- People Management.



- Manage and mentor the mentees (team).



- Provide inputs for development of learning plan for the team.



- Act as a buddy for new hires.



- Shares recommendation towards Performance management and recognition of team members.



- Contribution to Org Initiatives.



- Adhere to Organization policies and procedures.



- Participate in project and organization initiatives led by the Delivery leadership.



- Contribute new ideas and innovative approaches at work including CSI themes.



- Collate data and provide inputs for reporting requirements.



- Business Development and Customer Relationship Management.



- Participate in customer meetings and provide project updates.



- Account Operations.



- Perform task estimation,guide the service analyst on estimation.



- Co ordinate shift operations and logistics.



- Audit.



- Participate in audits as necessary.



Must Have Skills



- IBM Sterling B2B Integrator



- EDI Standards



Employee Status : Full Time Employee



Shift : Day Job



Travel : No

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/18951803/associate-projects-ueo-83-chennai-district/?utm_source=html

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