Role purpose Responsible for providing consultancy level expertise to all aspects of their technical role and provide support for the Travelex systems (within the MW team remit) to standards and time-scales detailed within the Service Level Agreements. Key accountabilities Technical Activities Support of Travelex Middleware systems (production, test and DR) Aid project teams on Middleware team deliverables Mentoring /cross training other team colleagues on MW Technologies Working to standard and processes in a change controlled and PCI environment 24/7 support via on call rotational. Driving standards and process improvement. Experience and personal qualities Working Hours : Relationship management Identify,
recognize and acknowledge IT management and stakeholders Determine their influence and interest in BAU and strategic goals Establish communication channel with relevant stakeholders Set the goals at individual and team level to meet management expectations Plan, execute and share the progress with the management Communication Excellent written and oral communication skills Excellent listening and interpersonal skills Logical thinking and efficient Keen attention to detail Ability to conduct research into systems issues and products as required Ability to communicate ideas in both technical and user-friendly language General Highly self-motivated and directed Ability to effectively prioritize and execute tasks in a high-pressure environment Strong customer service orientation Experience working in a team-oriented, collaborative environment. Essential 4+ years’ experience of supporting, Apache Tomcat, Apache Active MQ, WebSphere MQ & JBoss production environments Experience of Windows or UNIX at a user level Problem solving and planning skills, A flexible approach. Good documentation, Skills Good verbal and written communication skills Ability to liaise with other IT teams Desirable: Experience in WebLogic WebLogic Scripting Tool (WLST) 11.30 am to 8.30 pm IST
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