Manager, Private Banking Operations | [B-459]

Manager, Private Banking Operations | [B-459]

14 Sep
Standard Chartered
Chennai district

14 Sep

Standard Chartered

Chennai district

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


- Responsible for managing assigned Private Banking Operations at GBS IN Hub especially in handling Credit Operations, Mortgages, Loans Term Deposits & Reference Data .

- Ensure all TATs are met, as per agreed SLA with respective countries.

- Ensure 100% accuracy in all assigned Wealth Management Processes.

- Explore the possibility of automation of various processes resulting in TAT reduction and improved accuracy

- To have cordial engagement with all internal & external stakeholders.

- Ensure customer portfolio is correctly updated in assigned Wealth Management systems through proper data uploads/inputs.

- Ensure that the team achieves acceptable Voice of Business Partner / My Voice score.

- Ensure timely query handling and all queries are comprehensively analysed to fix issues.


- To ensure all required controls and procedures are adhered in all processes.

- Ensure satisfactory audit rating in both internal and external reviews.

- Ensure all outstanding entries are reviewed and acted appropriately within agreed timelines.

- Perform review of process notes / department operating instructions on roll-out of process change or on a pre-agreed periodicity, as appropriate.

- Understand various Risk Management tools in the unit/ function and ensure adherence to the same.

- Ensure BCP capability is developed for all critical processes in the unit


- Ensure that the team members are properly engaged through regular interactions.

- Ensure that the Performance Objectives are properly defined to all reportees.

- Ensure constructive performance review & feedback mechanism is followed.

- Develop proper training tools within the unit to ensure staffs are trained across various processes.


- Deliver cost save initiatives.

- Support migration of Wealth Management related processes to GBS IN.

- Coordinate and integrate various activities across Wealth Management functions

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