Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.
We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.
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DescriptionThe Network Operations Specialist focuses upon the provision of network operations advice and administration and provides monitoring,
operation and management of efficient and effective networks services fulfilling the Vodafone Strategy.The Network Operations Specialist has a good understanding of established concepts and procedures in monitoring network nodes, executing event/incident management, configuration, escalation, release and deployment and 3rd party management activities, ensuring a high quality, reliable network service is available to our customers.Typically reports to the Network Operations Manager.Job Responsibilities* Advices and executes administrative activities of network operations including project initiations, system requirements, incident management and cost base management operational excellence, solving problems through development of methods ;* Supports the team to deliver activities related to preventive maintenance, PW, acceptance tests ;* Conducts activities according to the highest level of operations standards in line with KPIs, (eg making sure planned outages don't exceed the given time limit):;* Effectively interacts with colleagues to ensure the availability, performance and scalability of the network systems and to support the achievement of the Network Operations strategy;* Performs assigned tasks in line with process, updating internal parterns accordingly and ensures customer SLA delivery, service availability, quality and continuity assurance;* Delivers tasks related to Customer Service assurance with focus on high availability, minimum restoration times and customer management;* Provides support to maintain solid relations with vendors and partners;* Uses administrative experience to plan, schedule, implement and test new services, new features and network expansions;* Supports and contributes to the consolidation of the Service Assurance function for IT and Networks, (incidents, problems and change management) for both fixed andmobile;* Understands the needs and contributes to ensure actions and escalations are routed/highlighted as necessary, (both internally and/or externally), to achieve service restoration, in case of faults;* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas;SkillsNetwork Access TechnologyMonitor and DiagnoseMobile and Network SecurityDev OpsCloudService and Delivery ManagementAutomation and Robotics
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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