Associate Global Support Engineer | [C-561]

Associate Global Support Engineer | [C-561]

15 Sep
|
TERRA TECHNOLOGY
|
Hyderābād

15 Sep

TERRA TECHNOLOGY

Hyderābād

Associate Global Support Engineer



Associate Global Support Engineer | E2open Careers Twitter Widget Iframe January 3, 2019 Hyderabad India | HYD Level - 4, Building No:21, (Colruyt IT) Mind Space, Raheja ITPark Hyderabad, 500081, IND



Responsibility



o Take ownership of customer issues reported and see problems through to resolution



o Diagnose, investigate and identify solutions and/ or alternatives to resolve customer issues



o Follow standard procedures for proper escalation of unresolved issues to appropriate cross functional teams



o Provide prompt and accurate response to customers and guide users with simple, step-by-step instructions.





o Document knowledge in the form of knowledge base tech notes and articles.



o Participate in providing training to customers as required.



o Communicate customer needs and wishes to our development and professional services team.



o Build sustainable relationships and engage customers by taking the extra mile.



o Ensure critical customer issues are addressed quickly and effectively by collaborating with Customer Success, Cloud Operations, Professional Services, and Product Development in a global environment.



o Keep records of customer interactions, recording details of inquiries, comments and complaints, as well as actions taken.



o Ensure KPIs are met consistently to achieve customer experience excellence.



o Ensure escalation and production support processes are followed.



Experience:



0 -3 years



Qualifications:



BE, Btech (any stream).



Skills:



Knowledge of SQL/ PL SQL.



Shell and Batch script.



Qualifications



Skills



Behaviors



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Motivations



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Education



Experience



Licenses & Certifications

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The original job offer can be found in Kit Job:
https://www.kitjob.in/job/18952061/associate-global-support-engineer-c-561-hyderabad/?utm_source=html

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