Associate Global Support Engineer | [C-561]

Associate Global Support Engineer | [C-561]

15 Sep

15 Sep



Associate Global Support Engineer

Associate Global Support Engineer | E2open Careers Twitter Widget Iframe January 3, 2019 Hyderabad India | HYD Level - 4, Building No:21, (Colruyt IT) Mind Space, Raheja ITPark Hyderabad, 500081, IND


o Take ownership of customer issues reported and see problems through to resolution

o Diagnose, investigate and identify solutions and/ or alternatives to resolve customer issues

o Follow standard procedures for proper escalation of unresolved issues to appropriate cross functional teams

o Provide prompt and accurate response to customers and guide users with simple, step-by-step instructions.

o Document knowledge in the form of knowledge base tech notes and articles.

o Participate in providing training to customers as required.

o Communicate customer needs and wishes to our development and professional services team.

o Build sustainable relationships and engage customers by taking the extra mile.

o Ensure critical customer issues are addressed quickly and effectively by collaborating with Customer Success, Cloud Operations, Professional Services, and Product Development in a global environment.

o Keep records of customer interactions, recording details of inquiries, comments and complaints, as well as actions taken.

o Ensure KPIs are met consistently to achieve customer experience excellence.

o Ensure escalation and production support processes are followed.


0 -3 years


BE, Btech (any stream).


Knowledge of SQL/ PL SQL.

Shell and Batch script.









Licenses & Certifications


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