Assoc. Software Architect - (DJ802)

Assoc. Software Architect - (DJ802)

14 Sep
UST Global
Bangalore Rural

14 Sep

UST Global

Bangalore Rural

Job Description Opportunity

As a Chatbot Developer and Designer; you will focus on developing impactful and innovative machine learning-based solutions; partnering with the business stakeholders across the globe.

• Responsibilities

•You will partner with our business stakeholders across

•to identify opportunities to drive business solutions.

•Partner with leaders from across the business to translate the company's business objectives; market opportunities & portfolio of offerings into a formal; cohesive global commercial strategy

•Build chatbots; perform evaluation of use cases; challenge requirements; develop scalable solutions from an enterprise view

•Study effectiveness of one or more chatbot(s) to identify areas of improvements in conversational flows with users

•Support build of new skills; intents; entities and conversation flows based on user requirements

•Use chatbot data like failures; deflection rate and confidence levels to identify training needs for chat bot

•Review sample conversational flows; customer utterances; chatbot responses and capture areas of improvement

•Add new utterances; synonyms to existing and new intents to train the chatbot

•Align utterances to intents where the confidence levels are low to enable chatbot learning

•Partner with business teams to understand what intents/utterances need to be added

•As an expert in VA/chatbots; coach other team members and the community of chatbot trainers across people operations

•Be aware of metrics for deflection from VA services; quality of conversations; response time and other success criteria for the chatbots

•Support Chatbot initiatives with efficiency; keep them future relevant by suggesting and performing enhancements.

•Continually evaluate the use of right technologies to be used which can enhance the user chatbot experience.

• Qualifications

•4-6 years of total experience with 2+ years of hands on experience in conversational interface solutions

•2+ years of programming experience with preferably Node.js or Python

•Should have implemented enterprise projects at large scale with Google Dialog Flow

•Demonstrated knowledge of various chatbot technologies like Dialogflow/Amazon Lex/

•Demonstrated competency in navigating through structured as well as unstructured internal client business settings

•Ability to work well with business analysts; programmers; vendors and end users in cross functional teams

•Good analytical skills and should be able to grasp existing systems and propose solutions accordingly

•Experience in healthcare; pharmaceutical; or consulting

•Self-starter who is comfortable working independently and focused on delivering value quickly

Note: This position will be with RTH(Right to Hire)

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