EWR-539 - Team Lead -Operations

EWR-539 - Team Lead -Operations

14 Sep
|
Wells Fargo
|
Hyderābād

14 Sep

Wells Fargo

Hyderābād

About Wells Fargo





Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.





Market Job Description





About Wells Fargo India





Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.





Department Overview





The WF Retail team supports Fulfillment, Home Equity & NUPRM teams stateside at various stages of loan processing, pre-underwriting, pre-closing and post-closing





About the Role





To lead a team to complete the units work by appropriate planning and prioritizing, and distributing daily work to meet deadlines and goals of the process and effectively engage the team to perform better. Manages subordinate managers or professional teams and accountable for the overall operational performance of one or more lines of business, within the Operational segments of the EGS.





Responsibilities



- Ensures the unit's work is completed on time and accurately by planning, coordinating and monitoring the daily activities of the routine to moderately complex work of less senior team members

- Duties may include: reviewing, prioritizing, and distributing daily work to meet deadlines and goals

- Monitoring work in progress making adjustments as needed; giving feedback and training to staff

- Addressing scheduling issues, including absences and tardiness; giving input to supervisors on staff performance

- Representing unit at meetings



Essential Qualifications



- Minimum of a Bachelor's degree or equivalent in business or a departmentally related field. A minimum of 2-3 years of responsible leadership experiences in management or supervisory positions

- Experience in US residential mortgages

- Experienced leader handling multiple lines of businesses in Small Business Lending Operations



- Demonstrated ability to interact effectively with lower to mid-level operations team members, other contacts and other managers at the same level or one level higher. Demonstrated knowledge of departmental workflow processes.

- Excellent communication and interpersonal skills. Advanced verbal and written English communication skills

- Demonstrate ability to handle critical production or escalation issues in a time-sensitive environment.

- Advanced PC experience (Word, Excel, Access, Outlook, Internet)

- Demonstrated negotiating, conflict management and decision making skills with all levels of associates. Excellent leadership, judgment and problem-solving skills.

- Able to think, plan and implement strategically across department. Experience in operations, customer service and/or financial services management with a high volume, fast-paced and constantly changing environment

- Amenable to work in the night shift and Indian holidays.





Market Skills and Certifications





Essential Qualifications



- Experienced leader handling multiple lines of businesses in Small Business Lending Operations

- Experience in US residential Mortgages

- Demonstrated ability to interact effectively with lower to mid-level operations team members, other contacts and other managers at the same level or one level higher. Demonstrated knowledge of departmental workflow processes.

- Excellent communication and interpersonal skills. Advanced verbal and written English communication skills

- Demonstrate ability to handle critical production or escalation issues in a time-sensitive environment.

- Advanced PC experience (Word, Excel, Access, Outlook, Internet)

- Demonstrated negotiating, conflict management and decision making skills with all levels of associates. Excellent leadership, judgment and problem-solving skills.

- Able to think, plan and implement strategically across department. Experience in operations, customer service and/or financial services management with a high volume, fast-paced and constantly changing environment

- Amenable to work in the night shift and holidays.





Leadership Expectations at Wells Fargo





As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:



- Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

- Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.





We Value Diversity





At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/18952342/ewr-539-team-lead-operations-hyderabad/?utm_source=html

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