(UYQ97) - Customer Insight Analyst | E2open Careers

(UYQ97) - Customer Insight Analyst | E2open Careers

15 Sep
Pune Division

15 Sep


Pune Division

Customer Insight Analyst | E2open Careers October 27 , 2017 Pune , PNQ , IND

Customer Insight Analyst

Help customers drive business value through the use of the Orchestro product portfolio. Has a desire to learn business analytics. CIAs participate in customer on site visits for Fortune 500 clients and provide best practices for drilling into data analytics.


facilitate defining customer requirements and design best - in - class analytic solutions

collaborate with the customer to gather and define business requirements , business definitions , dashboard designs , and report designs

identify project tasks and provide task estimates

research and develop best practices in business analytics to drive quantified business value

develop case studies capturing business value realized by customers

work with development teams to execute advanced analytic solutions based on customer requirements and goals

develop test plans and test solutions to validate met requirements

provide end user support in post deployment

assess and evaluate all feedback to ensure that issues are addressed correctly


Bachelors degree in Business Administration , Supply Chain Information Technology or Industrial Engineering

Mandatory technical skill:

Demonstrated experience creating advanced reports and dashboards by applying strong technical knowledge of features and functions of business intelligence tools

Experience with MicroStrategy for reporting and developing complex metrics is a plus

Outstanding communication skills; able to communicate with all levels of an organization

Ability to present strategic information , data , and results in a clear and understandable manner utilizing methods appropriate to various forums

Strong interpersonal and negotiation skills , with a high degree of self - motivation and ability to work independently

Detail oriented with strong organizational skills

Ability to function well in a fast - paced , informal environment where constant change is the norm and the bar for delivering results is set high

Good to have skills:

Background in retail analytics preferred

SQL / Oracle knowledge is a plus

Knowledge of category management or supply chain management is a plus

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