Customer Service Representative - ZZ-496

Customer Service Representative - ZZ-496

15 Sep
|
TERRA TECHNOLOGY
|
Pune Division

15 Sep

TERRA TECHNOLOGY

Pune Division

This person will be primarily responsible for the day-to-day support of production applications in an e-commerce environment involving international ocean transportation with a focus on customer service. The person is also responsible for ensuring that INTTRA provides excellent customer service and support by understanding the customers operating demands and how INTTRA is meeting those demands with business solutions.

Duties & Responsibilities:

Handle incoming calls and provide customer satisfaction

Address customer inquiries to resolution

Perform end to end registration processing

Monitor production and test system shipping industry electronic transactions



Monitor production error notifications

Internal and external communication of EDI transaction errors

Manage problem escalation through to problem resolution

Provide training to customers over phone/ WebEx

Accept and react to all local carrier related issues via e-mail or phone

Live chat assistance

Act as Product specialist to maintain up-to-date product information and training materials (applied to specific representatives only) Job Specifications:

Education & Professional Qualifications:

Associates or bachelors degree in business preferred.

Experience in transportation industry in Carrier Operations, Supply Chain Operations, Freight Forwarder or Customs Brokerage Operations is a plus

2+ year experience in customer service required

Experience in working on Salesforce is plus. Skills & Qualities:

Excellent communication skills (written & verbal)

Fluency in any of these languages a plus: French, Italian, Arabic, Russian, Portuguese, German, or Spanish.

Service oriented, customer service minded

Possess pleasant, yet assertive telephone personality with good listening skills

Analytical, problem solving skills

Proficient in MS Office applications and web applications

Experience in EDI languages is a plus Special Work Hours Requirement:

5-day work week, shift duty. Varied start/ end times available. May need to work on weekends and holidays. Qualifications Skills .,

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/18952602/customer-service-representative-zz-496-pune-division/?utm_source=html

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