Associate / Global Support Engineer [YOR390]

Associate / Global Support Engineer [YOR390]

15 Sep
|
TERRA TECHNOLOGY
|
Hyderābād

15 Sep

TERRA TECHNOLOGY

Hyderābād

- Take ownership of technical issues reported and see problems through to resolution.

- Actively identify incidents and manage the incident resolution process to provide service recovery.

- Diagnose, investigate, and identify solutions and/or alternatives to resolve customer issues.

- Follow standard procedures for proper escalation of unresolved issues to appropriate cross functional teams.

- Provide prompt and accurate response to customers and guide users with simple, step-by-step instructions.

- Document knowledge in the form of knowledge base tech notes and articles.

- Liaison between cross functional team and customer.

- Build sustainable relationships and engage customers by taking the extra mile.



- Keep records of customer interactions, recording details of inquiries, comments, and complaints, as well as actions taken.

- Ensure KPIs are met consistently to achieve customer experience excellence.

- Ensure escalation and production support processes are followed.

- Plan and deploy E2open standard solutions to the Company s hosting infrastructure.



Requirements:



- Bachelor s degree in computer science /Information Technology or equivalent.

- Minimum 1-2 years hands-on experience in SQL, Linux and other programming languages.

- Fundamental understanding of IT service management and the ITIL business process.

- Understanding of development methodologies, version control and configuration management.

- Knowledge and experience with database technologies such as Oracle, SQL and JDBC.

- Experience with JBoss/Tomcat or other web servers preferred.

- Experience at a global software or consulting firm is an asset.

- Logical approach and excellent problem-solving skills.

- Excellent interpersonal and communication skills.

- Must be able to work well both in a team environment and independently under minimal supervision.

- Ability and willingness to learn new technologies, on own initiative.



,

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/18952627/associate-global-support-engineer-yor390-hyderabad/?utm_source=html

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: associate / global support engineer [yor390]
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert