Job Description "Roles/Responsibilities:
Responsible for planning and executing SAP Implementation / Development / Support activities regard to SAP Customer Relationship Management (CRM) and ability to handle Sales and Distribution (SD). Understand client requirements; provide solutions; functional specifications and configure the system accordingly. Ability to create presentation/workshop decks for Blueprint that need to be conveyed and be able to present them to the client. Ability to create Process Flows in Microsoft Visio’s for the client’s proposed business processes. Ability to create Process Definition Document / Design Document (PDD) and Business Process Procedure (BPP) for the solutions provided.
Ability to configure SAP CRM - SD and deliver work products / packages conforming to the Client's Standards & Requirements. Strong configuration hands on experience in CRM/SD. Integration of the CRM-SD module with other SAP modules and with external applications. In addition to the above the candidate should have been involved in the following during the life cycle of SAP implementation:
1) Unit Testing; Cycle Testing 2) Integration Testing 3) User Manual Preparation 4) User Support activities 5) Exposure to ASAP and other structured implementation methodologies 6) Regularly interact with the onsite team/client 7) Provide status updates in daily/weekly conference calls
8) Maintain cordial relationship with onsite team/client 9) Prepare test scripts and perform testing after SRM upgrade Skills/Experience Requirements:
5-8 years of sound understanding of CRM's self service procurement process in CRM 7.0 especially in CRM Sales. Should be able to analyze end to end Sales & Customer Service and be able to provide an optimum solution utilizing processes available in CRM and MM. Understand CRM integration with SD; MDM catalog; PI(XI); BI and EP
Hands on experience in configuring / defining the following in the CRM / SD module: 1) Strategic Sourcing 2) Supplier Collaboration 3) Requisition to Purchase Order 4) Low Value Acquisition 5) Contract Management 6) Should have good written and oral communication skills 7) Must be a good team player
Familiarity on the basic business processes with the following Functional Areas: 1) SAP FI/CO 2) SAP MM 3) SAP SD 4) SAP PP
NICE TO HAVE:
Help to resolve technical and functional issue after CRM upgrade. Prepare training documentation. Have worked on atleast one CRM project. Should have good communication skills. Should be open to relocate. Team Leading Experience would be added advantage.
Education: BE/MCA or Equivalent"
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