[Apply Now] Customer Support ExecutiveC) (Bengaluru)

[Apply Now] Customer Support ExecutiveC) (Bengaluru)

Triplespeed is a fast-moving app studio that’s doubled revenue in the last month alone, and we’re just getting started. We’re building profitable, direct-to-consumer brands at speed, and we’re looking for a talented candidate to lead our Customer Support team.

Responsibilities

- Lead and scale the customer support function across instant messaging, email, and social media channels ensuring every interaction reflects Triplespeed’ commitment to excellence.

- Develop and implement customer service strategies, workflows, and KPIs to deliver seamless, high-quality support experiences.

- Mentor and manage a growing team of support specialists — setting performance standards, conducting training sessions,



and fostering a culture of empathy and accountability.

- Leverage insights from customer feedback, complaints, and analytics to drive continuous improvement and inform product and marketing decisions.

- Collaborate cross-functionally with product, sales, and marketing teams to align customer support with brand goals and ensure consistent communication across all touch-points.

- Oversee customer communication tools and systems, maintaining accurate records, effective response workflows, and timely escalations.

Continuously refine support policies and processes to optimise customer satisfaction, retention, and loyalty.

Qualifications

- 1+ years of experience in customer support or customer experience roles, with experience in a leadership or managerial capacity.

- Proven track record of building, training, and managing high-performing support teams.

- Strong command of written and spoken English with excellent communication and empathy skills.

- Proficiency with tools like Google Workspace and Excel.

- Ability to analyse customer data and feedback to identify patterns,



propose improvements, and enhance overall satisfaction.

A collaborative mindset capable of working closely with marketing, sales, and product teams to align goals.

Passion for creating a customer-first culture, solving problems creatively, and going the extra mile to delight users.

What we offer:

- Competitive pay that matches your experience and impact.

- Regular performance reviews and pay increases, we believe growth should be recognized and rewarded.

- A collaborative, startup-style culture where you’ll have real ownership and the freedom to make decisions.

- Direct access to founders and leadership to drive innovation and influence strategy.

📌 [Apply Now] Customer Support ExecutiveC) (Bengaluru)
🏢 Triplespeed
📍 Bengaluru