Urgent: Customer Support Executive (Mumbai)

Urgent: Customer Support Executive (Mumbai)

Job Title: Customer Support Representative

Location: Mumbai -Malad

Experience: 0-1 Year

Job Type: Full-Time

Job Summary:

We are seeking a Customer Support Representative to join our team. This role is ideal for a proactive and customer-focused individual looking to begin their career in customer support. The individual will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The role involves handling support requests through various channels such as phone, email, or chat, ensuring customer satisfaction and building lasting relationships.

Key Responsibilities:

- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.




- Assist customers in troubleshooting issues with products or services and provide appropriate solutions.
- Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction.
- Record all customer interactions in the system, ensuring accurate and up-to-date information.
- Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support.
- Offer product or service recommendations to customers based on their needs and inquiries.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
- Participate in training sessions to improve customer service skills and product knowledge.
- Assist in maintaining knowledge base articles or customer service documentation for future reference.

Key Requirements:

- Education: Bachelor’s degree preferred.
- Experience: 0-1 year in customer service, customer support, or a similar role (internships or voluntary experience is considered).

- Skills:




- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to remain calm and effective in stressful or challenging situations.
- Basic proficiency in using customer service software, MS Office, or CRM tools.
- Strong attention to detail and organization.
- Positive attitude and willingness to learn.

- Personality:
- Friendly and approachable demeanor.
- Ability to work effectively both independently and in a team.
- Enthusiasm for providing excellent customer service.

Why Join Us:

- Growth Opportunities:



Develop your skills and advance within the company.
- Supportive Environment: Work in a collaborative and agile team.
- Competitive Benefits: Enjoy a comprehensive benefits package and employee perks.

📌 Urgent: Customer Support Executive (Mumbai)
🏢 Teleperformance Global Services
📍 Mumbai