05 Nov
ITC Infotech
Chennai
Job description -
- Act as the first point of contact for end-users requiring assistance via SysAid ticketing systems and Emails
- Provide support in English, ensuring timely and effective resolution of incidents and service requests as per provided SoPs
- Handle L1 support activities like:
- Ticket Logging
- First-Level troubleshooting based on SOPs
- Assign tickets to correct team Qs
- Manage ticket escalations through SysAid platform and user communication
- Escalate unresolved incidents to appropriate support teams while maintaining ownership until closure.
- Ensure adherence to SLA (Service Level Agreements) and ITIL best practices.
📌 ▷ (High Salary) Service Desk Analyst (Chennai)
🏢 ITC Infotech
📍 Chennai
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