Immediate Start: Front Desk Manager (Solan)

Immediate Start: Front Desk Manager (Solan)

Job role: General manger/Assistant general manager

Location: North India

Department: Hotel operations

Job experience: 5+ years

Job brief

A general manager/assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He/she shall be entrusted to effectively manage a 35-50 keys hotel/hostel overseeing multiple facets of operations including front office, housekeeping, human resource management, F&B;, guest experience, R&M; & engineering, security & safety, etc. as per company's standard operating procedures.

Key responsibilities

- Understanding of the hospitality/hotel industry with extensive work experience
- Understanding of the company's vision,



business expansion plans, operational standards, etc.
- Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view
- Understanding hotel pre-launch phase, day to day operations, etc.
- Understanding of various functions including front desk, housekeeping, F&B;, engineering, etc.
- Supervising various functions and human resources (blue/white collar)
- Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
- Handling & resolving escalations and grievances
- Managing P&L; and cost-effectiveness while ensuring high service quality
- Engaging, mentoring and aligning staffs
- Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
- Coordinating with other departments within the company to help resolve issues

Qualifications

- Hospitality graduate/post-graduate or diploma in hospitality
- Min.



5 years of experience in a hotel, hostel, guest house, etc.
- Extensive operational knowledge of hotel operations
- Outstanding communication, interpersonal & time-management skills
- Flexible to relocate anywhere in southern India
- High attention to detail

📌 Immediate Start: Front Desk Manager (Solan)
🏢 The Hosteller
📍 Solan