▷ (High Salary) Relationship Manager (Coimbatore)

▷ (High Salary) Relationship Manager (Coimbatore)

We are Hiring for a Scheduled Commercial Bank!

Position: Service Delivery Associate (SDA) – Non-Cash (Aspire)

Reports to:

Service Delivery Manager (or Branch Manager where no SDM is present)

Brief Description:

The role involves providing superior customer service, managing and enhancing relationships with Aspire Banking segment customers, acquiring new customers, and cross-selling various financial products and services.

Key Job Responsibilities:

Business Deliverables:

- Maintain Product Holding Ratio, channel enrollment, and data quality as per assigned benchmarks.
- Drive Existing Relationship Value (ERV) and New-To-Bank (NTB) growth as per set targets.




- Achieve overall deposits growth and fee-based income (Life Insurance, General Insurance, Trade Forex, Assets, Mutual Funds, etc.).
- Obtain certification on all products offered through the branch.
- Ensure strict adherence to KYC, AML, and internal compliance policies.

Customer Service:

- Deliver excellent customer service within defined Turnaround Times (TAT) and complaint management norms.
- Maintain branch ambiance, mandatory displays, and overall customer experience.
- Ensure adherence to BSOPM, compliance, and audit guidelines with satisfactory internal/external audit results.
- Provide accurate product information and timely resolution of customer issues.
- Record and resolve customer complaints within stipulated timelines.
- Engage in preventive complaint management and proactively collect customer feedback.
- Promote digital and direct banking channels and ensure customer adoption.

Portfolio Management:

- Manage and grow the Aspire Banking Customer Portfolio (subject to portfolio creation in the branch).
- Identify eligible customers and upgrade them under the Aspire Banking program.




- Deepen customer relationships by ensuring primary banking status and offering relevant products.
- Conduct regular customer interactions to identify financial needs and provide suitable solutions.
- Cross-sell to family members and associates within grouped relationships.
- Achieve portfolio-level benchmarks on contactability, family grouping, cross-sell ratio, and channel activation.
- Meet all portfolio performance metrics and income benchmarks.

Education:

- Graduation (minimum 50%)

Competencies:

- Sales and Influencing Skills
- Knowledge of Banking Products & Processes




- Planning and Organizing Skills
- Solid Communication and Interpersonal Skills
- Customer Service Orientation
- Customer Portfolio Management

Preferred Certifications:

- AMFI Certification
- IRDA Certification

📌 ▷ (High Salary) Relationship Manager (Coimbatore)
🏢 Grampro Business Services
📍 Coimbatore