Customer Service Representative (Immediate Start) (Rajkot)

Customer Service Representative (Immediate Start) (Rajkot)

Position Title: Voice Process Associate

Experience: 6 months to 1 years

Shift Timing: Night Shift (US Shift Hours)

Location: Ahmedabad

Job Summary:

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:

- Handle inbound and outbound customer calls from US clients.
- Resolve queries related to products, services, billing, or technical issues.
- Maintain accurate records of customer interactions and follow-up actions.




- Ensure high levels of customer satisfaction through prompt and efficient service.
- Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

- Graduate in any stream.
- 2–4 years of experience in US voice process/customer support.
- Excellent verbal communication skills in English (mandatory).
- Familiarity with CRM tools and call center software.
- Ability to work night shifts and meet performance metrics.

Preferred Attributes:

- US accent experience supporting North American clients.
- Problem-solving attitude with the ability to think on your feet.

Advantages:

- Competitive salary and performance incentives
- Career advancement opportunities
- One-Year retention bonus
- Allowances

📌 Customer Service Representative (Immediate Start) (Rajkot)
🏢 Santacruz TM
📍 Rajkot