GX094 | Associate Global Support Engineer

GX094 | Associate Global Support Engineer

30 Sep
|
TERRA TECHNOLOGY
|
Hyderābād

30 Sep

TERRA TECHNOLOGY

Hyderābād

Associate Global Support Engineer | E2open Careers Twitter Widget Iframe December 26, 2017 Hyderabad India | HYD Level - 4, Building No:21, (Colruyt IT) Mind Space, Raheja ITPark Hyderabad, 500081, IND



Responsibility



Take ownership of customer issues reported and see problems through to resolution



Diagnose, investigate and identify solutions and/ or alternatives to resolve customer issues



Follow standard procedures for proper escalation of unresolved issues to appropriate cross functional teams



Provide prompt and accurate response to customers and guide users with simple, step-by-step instructions.





Document knowledge in the form of knowledge base tech notes and articles.



Participate in providing training to customers as required.



Communicate customer needs and wishes to our development and professional services team.



Build sustainable relationships and engage customers by taking the extra mile.



Ensure critical customer issues are addressed quickly and effectively by collaborating with Customer Success, Cloud Operations, Professional Services, and Product Development in a global environment.



Keep records of customer interactions, recording details of inquiries, comments and complaints, as well as actions taken.



Ensure KPIs are met consistently to achieve customer experience excellence.



Ensure escalation and production support processes are followed. Experience:



0 -1. 5 years Qualifications:



BE, BTech (any stream). Skills:



Knowledge of SQL/ PL SQL.



Shell and Batch script.



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The original job offer can be found in Kit Job:
https://www.kitjob.in/job/19265818/gx094-associate-global-support-engineer-hyderabad/?utm_source=html

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