11 Nov
Credera
Bengaluru
Job Title: Manager/Sr. Manager - Delivery
Job Role: Program/Project Manager
Job Type: Full Time
Work Mode: Hybrid (3 Days per week Work From Office)
Location: Bangalore & Hyderabad
Job Description:
We are seeking a agile Program Manager with extensive IT experience and skilled at leading multi-project programs, mitigating risks, and ensuring alignment with organizational objectives.
SKILLS & EXPERIENCE
Essential Technical Qualification:
Experience: Program Manager with 12+ years of extensive project delivery experience.
Proficiency in Microsoft Project Plan (MPP): Ability to create, manage, and monitor detailed project plans, ensuring alignment with delivery timelines and milestones.
Estimation to Resource Planning:
Capable of converting effort estimations into resource loading, timeline views, and cost structures.
Cost Management – Controlling Project Spending
- Cost Estimation: Predicting the total costs of all resources required — labour, materials, equipment, overhead, etc.
- Cost Budgeting: Aggregating estimated costs into a project budget and allocating funds to tasks or phases.
- Cost Monitoring & Control: Tracking actual spending against the budget, identifying variances, and taking corrective actions.
- Cost Reporting: Communicating cost performance to stakeholders for decision-making.
Effective Communication: Understands the importance of right and timely communication with stakeholders, ensuring clarity, transparency, and alignment throughout the project lifecycle.
Assertiveness in Stakeholder Management: Demonstrates confidence and assertiveness while managing demanding or smart client stakeholders, balancing diplomacy with firmness to achieve project goals.
Techno-Functional Leadership: Brings both technical understanding and functional knowledge,
enabling meaningful contributions in diverse project meetings, workshops, and decision-making forums.
Risk Management: Should be well versed in defining risks, issues, assumptions and dependencies and clearly reflection of the impact along with the mitigation plan.
People & Customer-Centric Mindset: Maintains a strong attitude of collaboration, empathy, and service orientation, ensuring that team well-being and customer success remain top priorities.
Exposure To Software Tools & Methodology: Familiarity with Agile, Scrum, and Waterfall methodologies. SCRUM, Agile, PMP, or similar program management certification. Pega knowledge is preferable (good to have)
Key Responsibilities:
- Delivery of projects as per contract and aligning to the company strategy, planning and implementation rules and regulations
- Closely working with Clients and Business leaders and lead a healthy Project margin - Training and development support
- Managing Employee Engagement at account level
- Defining KRAs, score cards and measuring performance of the employees of the account
- Act as change agents in building a diverse, fun-filled and energized work culture and lead by example in fairness, transparency and trustworthiness
- Ensure 100% compliance with SLAs, security standards, code audits, and Pega guardrails (if applicable).
- Track and improve key delivery metrics: defects, schedule variance, effort variance, and productivity.
- Prevent revenue leakage through effective scope, time, and cost control.
- Drive customer satisfaction: on-time delivery, minimal escalations, and positive client feedback.
- Achieve strong financial performance: revenue targets,
cost management, and accurate reporting. - Lead account operations: forecasting, utilization, compliance, and reporting.
- Engage in business development: deal reviews, prospecting, and thought leadership.
- Champion people management: team engagement, mentoring, attrition control, and talent development.
- Encourage innovation and upskilling, contributing at least one approved initiative.
📌 Program Management Specialist (Bengaluru)
🏢 Credera
📍 Bengaluru
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