Helpdesk Associate | [NEZ048]

Helpdesk Associate | [NEZ048]

18 Oct
|
NTT DATA Global Delivery Services Limited
|
Bangalore Rural

18 Oct

NTT DATA Global Delivery Services Limited

Bangalore Rural

Job Description:





Mandate Skills for the role:





- Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc

- Must be a Graduate.

- Good communication skills with 6+ months of international calling experience

- Good comprehension & writing skills

- Must possess excellent customer handling skills



- Should be comfortable to work in rotational shift with 24x7 support window





Years of Experience: 1- 2 yrs



Any specific to highlight.





- Minimum 0.6 to 1+ years of international calling experience in Technical troubleshooting.

- Preferred to have Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications.

- Excellent Communication.





1.00-2.00 Years

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/19569329/helpdesk-associate-nez048-bangalore-rural/?utm_source=html

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