Operations Engineer - Technical Escalations | LLX301

Operations Engineer - Technical Escalations | LLX301

18 Oct
|
ADIT Security System Pvt Ltd
|
Pune Division

18 Oct

ADIT Security System Pvt Ltd

Pune Division

- The Technical Escalations Operations Engineer will directly interact with the Client Operations, Product and the Core Development Teams in Engineering.

- The Operations Engineer will have to monitor the JIRA Queue for incoming Service Requests, Bugs, Troubleshooting issues or Raw Data Requests and maintain the response/resolution SLAs.

- The expectation is to be able to grow the Product Knowledge to support the

- Customer Success solve issues faster and in some cases might have to communicate the same with Engineering.

- Has to have good communication skills for seamless propagation of information.





Technical Skills required :-





- Good Aptitude and Problem-Solving Skills needed.

Good to have programming knowledge.



- SQL/PL SQL and Unix Shell Scripting is a Must have



- C/C /HTML/PYTHON/Hadoop knowledge is good to have.



Qualifications



Educational Qualification should be B.E./B. Tech



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The original job offer can be found in Kit Job:
https://www.kitjob.in/job/19569495/operations-engineer-technical-escalations-llx301-pune-division/?utm_source=html

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