Technical Service Representative - [T-666]

Technical Service Representative - [T-666]

18 Oct
A.T.E. Enterprises Private Limited
Bangalore Urban

18 Oct

A.T.E. Enterprises Private Limited

Bangalore Urban

Activities may include, but are not limited to:

- Promptly respond to all customer requests for service and schedule on-site visits as required.

- Manages service requirements in assigned territory and schedules own appointments.

- Provide installation, warranty, preventive, problem diagnosis, & corrective maintenance and training to customers.

- Maintains highest priority on meeting customer expectations

- Maintains frequent communications with sales to stay abreast of customer needs and sensitivities.

- Maintains up to date technical skills on all products including hardware and software.

- Maintains company property and assets in accordance with established policies. Manages a parts inventory and orders parts internally as needed.

- Promptly reports product operating abnormalities and/or failures and obtains samples for evaluation.

- Remains alert for competitive activities and obtains samples for evaluation when possible.

- Documents, maintains, tracks and reports all required service related information by due dates.

- May use software applications and diagnostic programs


- Associates with degree in Engineering or equivalent experience.

- Minimum of 1-2 years experience as a Field Technical person in same or similar industry preferred.

- Candidate should have the knowledge and preferably from AIDC industry ( Barcode printers, PDA's and related software)

- Around Have 2-3 years experience fixing above mentioned hardware

- Should be aware of basic software integration that goes with PDA, and printers

- Willing to travel

- Smart enough to deal / communicate with corporates / distributors and other end users

- Ability to work independently and with minimum supervision.

- Skilled in organizing and prioritizing workloads and schedules.

- Good oral and written communication skills.

- Good interpersonal, customer service and relationship building skills.

- Understanding and experience with information systems environments and systems.


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