Martech Product Support Engineer | [F-444]

Martech Product Support Engineer | [F-444]

17 Oct
|
Blueshift Labs
|
India

17 Oct

Blueshift Labs

India

Martech Product Support Engineer at Blueshift Charlotte, NC About Us Blueshift is a customer data activation platform that empowers consumer brands to leverage their first-party data to deliver one-to-one personalized experiences at scale. Marketers at these brands can leverage Blueshifts SaaS platform to deliver hyper-personalized 11 experiences. We work with some of the top brands around the world including Udacity, BBC, IAC, LendingTree and more. We believe that every brand will move away from one-way conversations (batch and blast or one size fits all type experiences) to two-way conversations with every consumer at scale. Were backed by top tier VCs including SoftBank,

and have been recognized as a Cool Vendor for AI in Marketing by Gartner. Responsibilities We are looking for a Martech Product Support Engineer in our Charlotte office or remote on the east coast, to help drive forward our mission in providing best-in-class quality service and achieving high-levels of customer satisfaction and success. As a Martech Product Support Engineer, you will be responsible for our post-sales support and will work collaboratively with the Customer Success, Product and Engineering teams. Be the product expert and provide technical and non technical support via tickets, phone and chat Analyze, track and resolve customer questions in a prompt manner to ensure the highest level of client satisfaction Identify, organize and prioritize issues based on severity and customer impact Document problem resolution steps, compile and update user documentation, including but not limited to training materials, technical manuals, technical support FAQs Maintain a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs Work closely with Product and Engineering teams on identification and tracking of enhancement requests and bugs Develop and constantly improve processes to engage customers and provide recurring value Must Have Requirements 2-5 years in Enterprise SaaS support roles or equivalent experience Experience with marketing automation platforms such as Responys, Exact Target, Campaign Manager, Mailchimp, Marketo etc Exceptional understanding of customer service, technical issue resolution, and support best practices Strong written & verbal communication skills Solid understanding of web technologies such as HTML, CSS, JSON, and JavaScript Proficiency using JIRA, Zendesk or similar ticketing systems General Requirements Excellent organizational, analytical and influencing skills Enjoys working closely with customers to ensure their success at all times A real doer who takes initiative to get things done and elevates performance of others by being an inspiring team player Perks Full health, dental, vision insurance Unlimited vacation Flexible spending accounts for transportation and parking Life insurance & disability coverage Generous equity grants and competitive salary

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/19571079/martech-product-support-engineer-f-444-india/?utm_source=html

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