SOCIAL MEDIA CHAT REP-CALL CENTER INDIA - (RC201)

SOCIAL MEDIA CHAT REP-CALL CENTER INDIA - (RC201)

17 Oct
|
Vaibhav Global
|
Jaipur district

17 Oct

Vaibhav Global

Jaipur district

Job Description Job Responsibilities Provide an excellent customer experience shopping on website engaging the customer with professional courtesy and support. Assist customers in locating items and / or provide alternatives. Offer timely and accurate information to the customer and place summary of conversation into system. Explain available billing options. Assist with navigation of the site. Answers inquiries by clarifying desired information; researching, locating, and providing information. Will provide customer support via live chat, social media and email in a way that reflects our client's culture.

Demonstrated proficiency in the Social Media Chat Representative Core Learning Path I and Path II and a desire to excel in Social Media Chat Representative Core Learning Path III. Handle first tier customer escalations. Ability to document coaching and incident opportunities. Embrace the Services Team Principles and demonstrate a commitment to our Values and Culture. Comply with company policies and procedures. All other duties as assigned by manager. Skills Able to Build Relationships Account Management Accountability Active listening Adaptability Analytical Methods Certifications Education Bachelor's Degree in Other Vaibhav Global Limited (VGL) was incorporated in Jaipur, India in 1989 and is the head office of VGL Group. VGL started as a Gemstone manufacturer and then in 1996-97, as a forward integration, the company came out with IPO establishing a world-class jewelry manufacturing unit for export of gem-studded gold jewelry. First unit was set up at Adarsh Nagar Jaipur in 1997. In the year 1999, we set up a new 100 PERCENT Export Oriented Unit at Export Promotion Industrial Area, Sitapura, Jaipur.

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/19571137/social-media-chat-rep-call-center-india-rc201-jaipur-district/?utm_source=html

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