Cognizant Technology Solutions
BE/B Tech Responsibility:
Design ? Define standard operating guidelines.
? Create System Architecture (scalability, availability).
? Define the roles from a security perspective.
? Adopt best practices.
? Create roles as per specification and ensure alignment to SOX requirements.
? Develop and implement Disaster Recovery Plan.
? Perform a data management strategy (such as when customer wants to go for archiving).
? Present the proposed Infra architecture to customers and seek signoff.
? Build HA environment in UAT and PROD.
? Apply best practices and standard operating principles.
? Expert knowledge in provisioning various PAAS products like DBCS,SOACS and,MFTCS.
? Scale up PAAS instances and LB setup.
Service Support and Maintenance.
? Review incident/problem/change management plan created by team ? Track issue/problem resolution.
? Conduct RCA.
? Define communication and issue resolution matrix.
? Drive and implement best practices for resolution of issues.
? Liaise with business users/SMEs to resolve issues if required.
? Review patch fixes created to prevent recurrence of complex problems ? Track adherence to SLAs.
? Guide team members in the course of incident/ problem management.
? Conduct change impact assessment.
? Collate change records.
? Share change records with relevant stakeholders.
Configuration, Deployment and Closure.
? Create strategy for roll back.
? Conduct dry run on pilots.
? Monitor the processes are being followed.
? Document changes in the system.
? Resolve issues that arise during project deployment/ closure.
? Check that all action items mentioned in the deployment checklist have been completed.
? Post final acceptance, conduct all closure schedules.
? Provide support in creation of a final project report.
? Conduct handover to AVM team.
Monitor all system/security administration activities and ensure all audit requirements are met.
Ongoing System Administration.
? Guide team to implement alert systems.
? Define KPI/SLAs.
? Resolve escalations.
? Conduct RCA of issues.
? Develop report on service level availability of the system and capacity utilization.
? Manage identity management experience.
? Conduct security risk assessment.
? Ensure business continuity is maintained.
? Seek feedback on security experience and take actions to ensure compliance is maintained.
? Optimize system performance.
? Proactively analyze and resolve performance bottlenecks.
? Identify end use/applications performance problems and determine optimal performance settings.
? Hands on in various tools like WLST,Shell scripting and Oracle CLI.
? Create and update knowledge articles in the knowledge management repository.
? Provide guidance to team members to maintain all documentation related to project.
? Conduct KT sessions.
? Create knowledge articles on the problem, workaround solutions.
? Monitor and report the usage of knowledge articles.
? Maintain knowledge management database.
Training and Recruitment / People Management.
? Provide assistance in selection of representative employee groups for training.
? Conduct training.
? Mentor team members in project teams with respect to product and domain skills on projects.
? Conduct technical, face to face interviews with candidates and support recruitment process.
? Set goals for team members and monitor performance.
? Coordinate with the project/program manager in understanding how the employee can better contribute to the project, seek feedback and address concerns.
? Conduct performance appraisal for team members.
? Organize team initiatives on a periodic basis.
System Improvement and Standardization.
? Understand customer's business and recommend improvements on existing systems and processes.
? Actively seek out opportunities and provide domain inputs for improvements in systems performance and security.
? Introduce synergies between various teams to integrate various platforms.
Project Planning and Setup.
? Understand resource plan.
? Plan for knowledge enrichment, change management and quality management.
? Conduct estimation of time utilization of different resources and activities ? Identify appropriate processes based on project landscape.
? Identify gaps and advise on improvements if required.
? Share inputs in creation of project plan with Project Manager.
? Review hardware/software requirement plan.
? Validate system build.
? Understand the test strategy, evaluate the design and identify gaps in the test plans, if any.
? Define KT plan.
? Customize project management system.
? Define standards and set Cognizant 20.
? Provide all support required during presales activities.
? Lead conversations with cloud product vendors on roadmap / architecture discussions / potential issues as needed by clients.
Requirement Gathering and Analysis.
? Understand the requirements from clients/ functional consultants.
? Participate in client calls and seek clarifications.
? Create a requirements traceability matrix.
? Provide inputs during creation of operational concepts and scenarios.
? Perform requirements feasibility with regards to implementation.
? Prepare high level infrastructure requirement.
? For support projects, understand the customer landscape.
? Evaluate if Cognizant has sufficient capabilities to support the project.
? Evaluate customer demographics and prepare analysis reports.
? For PAAS, define topology,sizing,storage ,security and networking rules.
? Define strategy to migrate work load from onprem to cloud.
? Provide support in presales activities by providing inputs during proposal development from a system perspective.
? Provide inputs for estimation of sizing, infrastructure cost etc.
? Collaborate with Business Analysts to create RFP responses.
? Participate in seminars /conferences.
Must Have Skills
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