[YB888] - BA - Business Analytics

[YB888] - BA - Business Analytics

13 Nov
Gartner India Research & Advisory Services Pvt Ltd
Gurgaon district

13 Nov

Gartner India Research & Advisory Services Pvt Ltd

Gurgaon district

Job Description

BA - Business Analytics Gurgaon, India

Save JobJob Saved Job Description:

What makes Gartner a GREAT fit for you? When you join Gartner, youll be part of a team with a no-limits mindset that helps the world become smarter and more connected. Were the worlds leading research and advisory company that steers clients toward the right decisions with business and technology insights they cant find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career developme

nt. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

Interested in learning more, view and register for any of our upcoming recruiting events here!

About the team:

The Service Operations Centre of Excellence in Gurgaon is responsible for ensuring global Client retention. The Advanced Analytics team within Service Operation group generates valuable insights by interpreting large volumes of data for Service Delivery associates and their leaders around new ideas, opportunities and strategies on the way we engage clients, leading to higher client retention.

Job description:

Identify, track, measure and report metrics that impact client retention and drivers of retention and work with automation team to efficiently scale reporting

Identify retention opportunities through analytical approaches and arrive at recommended actions for service teams

Influence senior internal stakeholders of BUs on prioritizing the right problems and to jointly implement initiatives

Solve bugs and data quality issues by proactive collaboration with stakeholders and partners to fix data issues or integrate data into analytics system

Enable automation opportunities as required

Own process and systems improvement in different stages of data pipeline

Essential must-have skills:

Graduation in Engineering, Maths or Statistics with 1 3.5 years in business analytics

Experience with advanced data manipulation and summarization skills using python and Excel

SQL knowledge to fetch relevant data from warehouse

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