LM-215 - Executive-Customer Engagement

LM-215 - Executive-Customer Engagement

13 Nov

13 Nov



Max Life Insurance Company Limited

'Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of the MS&AD; Insurance Group, which is amongst the leading insurers in the world.

Max Life Insurance offers comprehensive long term savings, protection, and retirement solutions through its high-quality agency distribution and multi-channel distribution partners. A financially stable company with a strong track record over the last 20 years,

Max Life Insurance offers superior investment expertise. Max Life Insurance has the vision 'To be the most admired life insurance company by securing the financial future of our customers'. The company has a strong customer-centric approach focused on advice-based sales and quality service delivered through its superior human capital.

During the financial year 2018-19, Max Life achieved ˜Gross Written Premium of Rs. 14,575 crore & had sum assured in force of Rs. 7,03,972 Crore. As of 31st March 2019, the Company had Rs. 62,798 crore of AUM & a share capital including reserves & surplus of Rs. 2,767 crore. The Company has nearly 35 lakh customers serviced by its 12,082 employees & 48,522 agent advisors through 269 offices across the country.


Communication Skills Customer Support Vendor Management Business Operations Customer Engagement Tele Calling Tele Marketing

Responsibilities and Duties

Roles and Responsibilities

Processing of New Business Applications

Discrepancy Management FOPs

WIP Management

Handling Field Ops Queries & Complaints

Processing of cheques/cash/credit card

Poll Coll clearance

Petty Cash Management

Vendor Management

Statutory and Facility Management

Agency Contract Existing agents

Adherence to all regulatory requirements

Agent Licensing New

Training program reimbursement

Processing of customer request - POS

Industry- Insurance

Required Experience and Qualifications

Experience: 0 - 3 years in Customer service / Operations / Finance( Required )

Graduation: Any Degree( Preferred )

Proficient in English( Preferred )

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