(OQI-300) | Language Expert - Russian

(OQI-300) | Language Expert - Russian

13 Nov
|
Maersk
|
Marathi, Maharashtra

13 Nov

Maersk

Marathi, Maharashtra

We offer



As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.



Key responsibilities



1. Engage with customers via phone to develop and maintain customer relationships and grow volumes and share of wallet

2.

Provide support for Sales administration, and transactional support for sales activities

3. Provide support for the team in terms of translating the email messages received from customers in Russian

4. Respond to customers in Russian as per the business needs

3. Analyse the various segments to maintain volumes and build further share of wallet

4. Coordinate with internal teams for effective collaboration and deliver solution for the customers’ and segments’ needs

5. Engage frontline sales and other stakeholders effectively for maximum collaboration and quick solution to raised issues

6. Analyse feedback from customers from various channels, to identify areas of improvement and execute solutions effectively

7. Maintaining details in systems related to sales activities and ensuring accurate translation of information in company records.



We are looking for



Qualification: Graduate + Experience: around 4 yrs.



Skills

Fluent in Russian & English

Customer Focus & Owning the customer

Understand Customer requirement and focused on customer outcome

Attitude to go across defined job boundaries for customer resolution

Winning for customer – high achievement orientation

Driven to ensure closure

Superior Stakeholder Management

Responsible to drive business and customer needs through positive customer experience and effective sales approach

Having regular communication with Customers to understand their needs and provide appropriate sales solutions to increase volumes and share of wallet



Problem Solving Skills





- Own the opportunity, • Detailed and result oriented • Low tolerance to delays

- Problem solving, analytical and data skills • Data backed decision making, and tactical sales opportunity management



Communication





- Professional standard in grammar and though articulation. (Including Language capabilities)

- Good Comprehension & Written Communication

- Good Communication Skills • Ability to use positive and persuasive language



Communication • Professional standard in grammar and though articulation. (Including Language capabilities)





- Good Comprehension & Written Communication

- Good Communication Skills • Ability to use positive and persuasive language



Process Understanding





- Ability to understand end to end processes.

- Ability to conduct sales and service together

- Adherence to process and SOPs • Attention to details, complete & error free documentation

- Adapt and adhere to changes in process (SOP) / Systems

- Ability to understand end to end processes



Stakeholder Mgmt.





- Language capabilities to cater to specific countries

- Experience in direct Stakeholder interactions (Global) preferably

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/19936063/oqi-300-language-expert-russian-marathi-maharashtra/?utm_source=html

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: (oqi-300) | language expert - russian
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert