Sitel India Pvt Ltd
- Worldss Leading BPO.
- Handle 3 million contacts every day.
- 60000 Employees Worldwide.
- 145 centers in 27 countries.
- 350 clients
- 36 languages
- Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row
As the first point of contact, you will guarantee the quality of the customer care service
Manage all from clients via phone
Resolving issues with the transaction via documented process and response templates or escalate them
Covering a full range of Client’s products and services including obtaining all information necessary for resolution of transaction.
All other duties as assigned
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
Follow up and make scheduled call backs to customers where necessary;
Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
- Job Location will be Mumbai*
Primary Job Responsibilities
1. Education-Minimum Required: HSC or equivalent.
2. Experience- Minimum Required: 6 months experience as a Thai Language Specialist, preferably in a call center environment.
Skills- Minimum Required:
1. Excellent Spoken English Communication skills.
2. Excellent Thai Oral and Verbal Communication Skills
2. Exceptional time management, oral and written communication, decision-making/problem-solving skills.
3. Ability to adapt to changing work environment.
4. Working knowledge of basic PC operations.
5. Ability to provide exceptional service and defuse escalated issue.
- Systems will be provided by the company *
Call Center experience a plus
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