Thai Language Expert OF-646

Thai Language Expert OF-646

13 Nov
|
Sitel
|
Mumbai

13 Nov

Sitel

Mumbai

About Us



About Us



Sitel India Pvt Ltd



SITEL is;





- Worldss Leading BPO.

- Handle 3 million contacts every day.

- 60000 Employees Worldwide.

- 145 centers in 27 countries.

- 350 clients

- 36 languages

- Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row



Job Summary

As the first point of contact, you will guarantee the quality of the customer care service

Manage all from clients via phone

Resolving issues with the transaction via documented process and response templates or escalate them

Covering a full range of Client’s products and services including obtaining all information necessary for resolution of transaction.



All other duties as assigned

Follow standard processes and procedures;

Identify and escalate priority issues per Client specifications;

Redirect problems to appropriate resource;

Offer alternative solutions where appropriate with the objective of retaining customers and clients business;

Follow up and make scheduled call backs to customers where necessary;

Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution





- Job Location will be Mumbai*



Primary Job Responsibilities



1. Education-Minimum Required: HSC or equivalent.

2. Experience- Minimum Required: 6 months experience as a Thai Language Specialist, preferably in a call center environment.



Skills- Minimum Required:

1. Excellent Spoken English Communication skills.



2. Excellent Thai Oral and Verbal Communication Skills



2. Exceptional time management, oral and written communication, decision-making/problem-solving skills.



3. Ability to adapt to changing work environment.



4. Working knowledge of basic PC operations.



5. Ability to provide exceptional service and defuse escalated issue.





- Systems will be provided by the company *



Skills/Knowledge/Abilities

Call Center experience a plus

Education

Experience Target

Specialized Certifications

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/19936129/thai-language-expert-of-646-mumbai/?utm_source=html

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