Customer Relation Executive
Published on : 3 hours ago
Vacancy : 1
Employment Status : Full Time
Experience : 1 - 3 Yrs
Salary : Not disclosed
Interview Venue : TRIVANDRUM
Brief description :
Manage large amounts of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Proven customer support experience.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
A minimum of 6 months of experience is mandatory in the IT industry.
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