Manager - Customer Quality Assurance [OEW-456]

Manager - Customer Quality Assurance [OEW-456]

13 Nov
|
CEAT Ltd
|
Mumbai

13 Nov

CEAT Ltd

Mumbai

Job Description



SlNo Activity Process to be followed



1 MIS- Overall claim Download the rejection data from SAP on 1st day of every month



MIS- Premature claim Get data for production from plants



MIS-BUR Claim Get data for sales from HO Finance team



MIS-OE Rejection Claim Make the calculations in the relevant MIS sheet



MIS-Export BUR PMC Overall Convert it into ppt and publish same to plant before 6th of every month



2 Updation for AB & PMO PCR claim PERCENT to be updated to Suneet Sadana



NABC , Overall claim, Cut tyre rating to be updated in customer dashboard ppt and to be shared to Seema Wagh



3 OE enlisting process For regular supplies:



Check for OE approved drawing in Drawing folder





If available ennlist, if not available ask OE RM & R&D; to share the same



Post getting the approved drawing enlist the material for an year



Update the OE enlisting log for tracking history



For Sample supplies



Mail with filled enlisting format will come from OE commercial



Ask for R&D; and OERM approval for enlisting



Post approval of R&D; & OERM approve enlisting for 3 days



Also ask for fitment status at OEM and approved drawing in the revert mail



Update enlisting tracker



4 Customer complaints-OE OE customer complaint tracker should be uptodate



All QPRs to be stored in separate folder for immediate tracking



QPRS to be raised for any OEM/internal complaints within a day from the reciept of complaint



Follow up with CSOE for defective sample



Ask for containtment action on second day after raising of complaint



If no revert from FPR escalate to level 1



Filled QPRS to be collected from FPR on 6th day and to be verified



If no revert for filled QPRS from FPR escalate to level 1-6



After corrections/ modifications circulate to CSOE for submitting to OEM



5 Customer complaint- IB Customer complaint tracker should be uptodate



All QPRs to be stored in separate folder for immediate tracking



QPRS to be raised for any OEM/internal complaints within a day from the reciept of complaint



Ask for containtment action on second day after raising of complaint



If no revert from FPR escalate to level 1-6



Filled QPRS to be collected from FPR on 6th day and to be verified



If no revert for filled QPRS from FPR escalate to level 1-6



After corrections/ modifications circulate to the concern cluster manager



6 Customer complaint- Replacement Replacement Customer complaint tracker should be uptodate



All complaints raised through mails and service MOR should be captured



Sample arrangement to be done for analysis



Analysis and actions to be tracked with FPR



Action plan update to be shared in Service MOR



7 Customer complaint back ups Relevant back up documents also collected for all complaints



8 Past trouble database PTDB to be updated based on closure of each complaint and to be circulated on monthly basis to all stake holders



9 NABC audits NABC audit to be planned and conducted



Standard format to be filled for each audit



Each audit report should shared to the respective commercial & action plan should collected from each team



NABC score dashboard should be shared with QA/Plant/SCM heads every month



NABC location wise score to be uploaded to tableu



10 Shoppe Audit Planning of shoppe audit to be done and shared 27th of every month



Coordinate and conduct audit as per schedule



Share audit report in SFDC



Compile shoppe wise score and publish



11 CSR updation CSR document to be reviewed every 6 months and to be updated according to latest OE manuals



12 TGA & FTIR testing Equipment upkeep to be checked in lab every week



Gas level of O2 & N2 to be ensured weekly



Power back up battery level to be ensured



13 Renewal of AMC with Perkin Every year AMC of both equipments to be renewed in August permanent budget allocation should be there every year in QA opex



14 CFA Process Audit CFA process audit once in an year should be performed

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/19936235/manager-customer-quality-assurance-oew-456-mumbai/?utm_source=html

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