(CPF-893) | Technical Architect - Cloud

(CPF-893) | Technical Architect - Cloud

13 Nov
blue yonder

13 Nov

blue yonder


Job Description

Roles and Responsibilities :

Understanding customer requirements and business objectives

Taking ownership of customer issues reported and seeing problems through to resolution

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Batch Monitoring

Incident and problem management, change management, along with service requests within the SLA

Proactively suggesting improvements and fixes for various issues (Technical, process and business related)

Maintenance of Pre-production environment

Patch Deployments,

testing of patches in pre-production environments

Purge activities, other regular maintenance activities

Attending and driving high priority calls

Provide assistance with technical issues

Produce reports for internal purpose and as per customer requirements

Communicate with stakeholders to understand their requirements

Communicate with customers on resolution of various issues

Ask customers targeted questions to quickly understand the root of the problem

Work in shifts

Undertake certain lead activities under guidance of program manager


Must Have - Proven 6-7 years experience in support role, in Retail Domain, Inventory Management, Demand Forecasting applications, promotion and pricing applications

Must Have - Technical skills : Unix and PL SQL expertise

Ability to troubleshoot application and user issues

An analytical mind with problem-solving abilities

A team player with excellent communication and presentation skills

Customer service orientation

Problem-solving aptitude

Good written and verbal communication skills

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