(JY521) - Team Leader Contact Centre

(JY521) - Team Leader Contact Centre

13 Nov
|
Reliance Jio Infocomm Limited
|
Thane District

13 Nov

Reliance Jio Infocomm Limited

Thane District

Job Description



Posted Date : 11 Nov 2020





Job Responsibilities :

1. Ensure smooth and efficient day to day operations within the team

2. Drive performance effectiveness and customer experience

3. Coach assigned Advisors on observed areas of improvement

4. Conduct analysis and drive initiatives to improve efficiency

5. Manage all customer interactions as rostered within parameters

6. Boost employee morale and monitor absenteeism and attrition

7. Abide by company policies and core values

8. Adhere to rostered timing, scheduled shifts and activates

9. Ensure individuals and team meet the defined performance metrics

10. Follow all contact center policies, procedures, code of conduct and



legislative requirements.





Education Requirement :

Graduation degree in any discipline





Experience Requirement :

2 - 5 years





Skills & Competencies :

1. Planning and organizing skills

2. Problem solving skills

3. Team management skills

4. Customer handling skills

5. Technical expertise

6. Ownership mindset





Location Map : Contact Center - Non Voice,Thane,Maharashtra

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/19936377/jy521-team-leader-contact-centre-thane-district/?utm_source=html

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