- Role :SW/Application Tech Support Practitioner
- Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Must Have Skills :Cloud Based Service Management Process Design
- Good To Have Skills :No Technology Specialization
- Job Requirements :
- Key Responsibilities :
A Design Develop and configure software systems to meet the client requirements B Perform Unit Testing and required QA process to test the software component C Should work on application development projects and have waterfall and agile sdlc development experience D Apply knowledge of technology application methodologies process and tools to support client requirements E Should help client in value added activities by introducing automations as needed and deliver the same
- Technical Experience : A Resource should have minimum 4 years of hands on experience in ITIL Certified or ITIL practical experience B Resource should have hands on in Scripting languages Shell Python SQL
- Professional Attributes : A: Good verbal and written communication skill to connect with customer at varying levels of organization B: Ability to operate independently and make decision
- Educational Qualification : Graduate
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