About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
- Role :SW/Application Tech Support Practitioner
- Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Must Have Skills :Governance Risk & Compliance (GRC) Tools
- Good To Have Skills :No Technology Specialization
- Job Requirements :
- Key Responsibilities : A Understanding the enterprise security governance risk and compliance requirements along with contractual requirements B Understanding the organizational compliance and reporting requirements C Creating process documents and run books for day to day operations D Should be able to support various IT frameworks like ISO 27001 COBIT E legal and compliance requirements like SOX HIPAA PCI DSS GLBA F Providing security awareness through multiple ways
- Technical Experience : A Create High and low level technical design documents and architecture for ServiceNow deployment B Upgrade ServiceNow from previous version to latest version C Create new applications and utilities on ServiceNow platform D Performance management of ServiceNow platform E Produce a detailed technical design document and effort estimation for Proposal to match clients requirements or expectations
- Professional Attributes : A Strong verbal and written communication skills B High technical aptitude and demonstrated commitment to technical skill development C Focused on service delivery and quality of work D Ability to multitask 24X7 support
- Educational Qualification : Graduate
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