Job Skill: Service Desk
Designation: Career Level - 10-Analyst
Qualifications: Graduate - Diploma in Any Discipline/Any Graduation/Under Gradudate
Years of Experience: 5-8 years
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.
You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
The Service Desk team is focused on providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients.
Roles and Responsibilities
In this role you are required to do analysis and solving of increasingly complex problems. Your day to day interactions are with peers within Accenture. You are likely to have some interaction with clients and/or Accenture management. You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments. Decisions that are made by you impact your own work and may impact the work of others. In this role you would be an individual contributor and/or oversee a small work effort and/or team. Please note that this role may require you to work in rotational shifts.
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.
Job Skill:Service Desk Non-Voice Support Designation: Management Level - 11-Analyst Job Location: Bengaluru Qualifications: Any Graduation Years of Experience: 3-5 years Abou [...]
Job Skill:Service Desk Voice Support Designation: Management Level - 13-New Associate Job Location: Bengaluru Qualifications: Any Graduation Years of Experience: 0-2 years Ab [...]
Job Skill:Service Desk Voice Support Designation: Career Level - 12-Associate Job Location: Bengaluru Qualifications: Under Gradudate/Undergraduate - Diploma in Any Discipline Yea [...]
Job Skill: Service Desk Voice Support Designation: Career Level - 10-Analyst Job Location: Bengaluru Qualifications: Graduate - Diploma in Any Discipline/Any Graduation/Under Gradudate [...]