Query Management-Service Desk | WC326

Query Management-Service Desk | WC326

16 Nov
|
Accenture
|
Bangalore Urban

16 Nov

Accenture

Bangalore Urban

Job Skill: Service Desk



Designation: Career Level - 10-Analyst



Qualifications: Graduate - Diploma in Any Discipline/Any Graduation/Under Gradudate



Years of Experience: 5-8 years



You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.



You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.





The Service Desk team is focused on providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients.



Roles and Responsibilities



In this role you are required to do analysis and solving of increasingly complex problems. Your day to day interactions are with peers within Accenture. You are likely to have some interaction with clients and/or Accenture management. You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments. Decisions that are made by you impact your own work and may impact the work of others. In this role you would be an individual contributor and/or oversee a small work effort and/or team. Please note that this role may require you to work in rotational shifts.



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The original job offer can be found in Kit Job:
https://www.kitjob.in/job/19966466/query-management-service-desk-wc326-bangalore-urban/?utm_source=html

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