(NS0) | Query Management-Service Desk Non-Voice Support

(NS0) | Query Management-Service Desk Non-Voice Support

16 Nov
|
Accenture
|
Mumbai

16 Nov

Accenture

Mumbai

Job Skill: Service Desk Non-Voice Support



Qualifications: Any Graduation



Years of Experience: 5-8 years



You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.



You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.



The Service Desk Non-Voice Support team is responsible for recording, diagnosing, troubleshooting, resolving,

or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.



Good to have skills: Good communication skills,Effectively collaboration and team work,Coaching,Supervising skills,Build strong, ongoing relationships with customers



Roles and Responsibilities



In this role you are required to do analysis and solving of increasingly complex problems. Your day to day interactions are with peers within Accenture. You are likely to have some interaction with clients and/or Accenture management. You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments. Decisions that are made by you impact your own work and may impact the work of others. In this role you would be an individual contributor and/or oversee a small work effort and/or team. Please note that this role may require you to work in rotational shifts.



,

The original job offer can be found in Kit Job:
https://www.kitjob.in/job/19966478/ns0-query-management-service-desk-non-voice-support-mumbai/?utm_source=html

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: (ns0) | query management-service desk non-voice support
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert