- Role :SW/Application Tech Support Practitioner
- Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Must Have Skills :Linux Operating System
- Good To Have Skills :Linux Operations,Red Hat OS Administration
- Job Requirements :
- Key Responsibilities :
1 Analyze the vulnerability report and identify the patch to fix vulnerability 2 Generate reports having successful and failed patch installation on servers and workstations 3 Testing of patches in Test environment 4 Deployment of patches in LAB PCs 5 Need 5 years of experience in patching multiple Linux platforms Like Red hat, Oracle Enterprise Linux, Sun Solaris, especially RHEL 6 ie Red hat 6 Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
- Technical Experience : 1 Certification Linux server administration 2 ITIL certification 3 Training / Certification in puppet/Satellite 4 Basic knowledge on Windows Servers
- Professional Attributes : 1 Strong verbal and written communication skills 2 High technical aptitude and demonstrated commitment to technical skill development 3 Focused on service delivery and quality of work 4 Ability to multitask and 24/7 support
- Educational Qualification : As per the Accenture standers 15 years education with any Graduation
- Additional Information : The role has 24/7 rotational shifts which includes working on weekends, holidays etc
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