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- Role :SW/Application Tech Support Practitioner
- Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Must Have Skills :Accenture myConcerto Chemicals
- Good To Have Skills :No Technology Specialization
- Job Requirements :
- Key Responsibilities : A Proactively handle activities in Support and Implementation projects and exceed Client expectations B Independently handle and manage situations like outages and other project activities in 24X7 shifts on rotation basis on different time zones C Troubleshoot and solve problems and walk extra mile to get in depth understanding identify root cause D Communicate with Clients across the globe and build solutions
- Technical Experience : A In depth understanding and working experience in Manufacturing Execution System Rockwell wonderware Werum and its architecture B Handling implementation C Support experience in MES deployments D Good to have a back ground from Life science domain E Compliance process awareness F Knowledge of ITIL process Incident Problem Change management
- Professional Attributes : A Strong verbal and written communication skills B High technical aptitude and demonstrated commitment to technical skill development C Focused on service delivery and quality of work D Ability to multitask 24X7 support
- Educational Qualification : Graduate
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